Hundreds of Liverpool followers have been left stranded after flights to the Champions League final were cancelled.
Operator Worldchoice Sports said it could not secure territory slits at Kiev’s Boryspil Airport for three airplanes but it told you so has secured an extra last minute three-night trip.
Disappointed devotees, who had paid up to PS1, 000 each for flights, were frantically trying to make alternative arrangements.
Liverpool face Real Madrid on Saturday.
In its statement, Widnes-based Worldchoice Sports said it would start to issue rebates from tomorrow.
It remarked passengers would be notified by email.
Liverpool FC said about 1,000 followers were involved and felt the issue was caused by a dispute over the size of aircraft.
The club said it would work with sovereignties until all streets to get followers to the game had been exhausted.
Worried Reds fans had common concern on Twitter before Worldchoice Sports issued a statement on its website at 15:00 BST announcing the cancellations.
It responded the negotiations with experts in Kiev, police and UEFA had not been able to find solutions to a lack of territory slots.
‘Frustrated and angry’
City mayor Joe Anderson subsequently said he had fastened property slots in Kiev for two planes.
Mr Anderson said he negotiated an accord with Kiev mayor Vitali Klitschko – a former macrocosm heavyweight boxing champ – in a series of phone calls.
But a second statement from Worldchoice, issued at 20:00 BST, said the additional three-night trip was the the only flight the company was able to secure.
“With deep regret we cannot get a flight on 26 May from Liverpool or Manchester. Unfortunately we cannot put you on any other flights, ” the company supposed.
The mayor tweeted that he was “frustrated and angry” for the fans.
“I can tell you I had six long calls today and sorted out slots for two airliners to territory. The airline said they could go ahead, so what’s happened? Over to you Worldchoice, ” he enunciated.
Worldchoice Sports’ website said the conglomerate had “worked extremely hard over the last 48 hours trying to resolve these issues”.
“We have wearied all avenues to try and get landing slits. We have applied for slits in the remedy behaviour and timeframe with the authorities.”